Refund policy

At 2three, we want to ensure your complete satisfaction with every purchase you make on our website. If, for any reason, you are not satisfied with your purchase, we offer a 14-day refund policy. Please read the following guidelines and instructions to initiate a refund:

Please Note: We refund only the product price. Delivery charges are non-refundable.

Eligibility for Refund:

  1. The refund policy is applicable only to eligible products purchased directly from 2three's website.
  2. The product must be in its original condition, unused, and in the original packaging.
  3. Certain items, such as perishable goods or personalized products, may not be eligible for a refund. Please check the product description for any specific refund exclusions.

Initiating a Refund:

  1. To initiate a refund, please send an email to 2three.hello@gmail.com or contact us at +92 326 3843882 within 14 days of delivery.
  2. Provide your order number, a brief description of the reason for the refund, and any supporting evidence, such as photographs if applicable.
  3. Our customer support team will review your refund request and guide you through the next steps.

Return Shipping and Charges:

  1. If the refund is approved, we will provide you with a return address where you can send the product.
  2. The customer is responsible for the return shipping costs unless the product received is damaged, defective, or different from what was ordered.
  3. We recommend using a trackable shipping method to ensure the safe return of the product.
  4. Any customs duties, taxes, or fees incurred during the return process are the responsibility of the customer.

Refund Process:

  1. Once we receive the returned product and verify its condition, we will initiate the refund process.
  2. The refund will be processed using the same payment method used during the original purchase.
  3. Please allow a reasonable processing time for the refund to be reflected in your account. The exact timeframe may vary depending on your bank or payment provider.

Exclusions:

  1. Certain items, such as perishable goods, intimate apparel, or personalized products, are not eligible for a refund unless they are damaged, defective, or different from what was ordered.
  2. Products that show signs of misuse, damage, or alteration may not be eligible for a refund.

Contact Information: If you have any further questions or need assistance regarding our refund policy, please feel free to contact us

Email: 2three.hello@gmail.com

Phone: +92 326 3843882

WhatsApp: +92 326 3843882

Please ensure to review this refund policy before making a purchase. By placing an order on 2three's website, you acknowledge and agree to comply with the terms and conditions outlined in this policy.